Draft pending legal review. It describes what the website and the restaurant actually do today; the wording may change after review.
Last updated: 30 October 2026
1. Paying on pickup or delivery
Nothing is charged before you receive your order. If it is cancelled for any reason, there is nothing to refund.
2. Paying online
If the restaurant declines your order or it is cancelled before it is prepared, the full amount is refunded automatically to the same payment method.
If an item is removed because it sold out, its price is refunded the same way.
If you are charged twice, or after the payment window closed, the amount is refunded automatically.
How soon the money appears in your account depends on your bank or card provider.
3. Cancelling your order
You can cancel before the restaurant accepts your order. After it is accepted and being prepared, contact us and we will look at it case by case.
4. Cancelling a booking
You can cancel or change your booking any time before it starts from its link, at no charge.
5. A problem with your order
If something is missing or wrong, tell us from your order page or by phone and we will put it right with you.
Questions about this page
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